Terms and Conditions

Our Products

All our products are handmade and poured, hand cut and wrapped, hand labelled & packed by us. This will mean that size and colour may differ between products. All our products are subject to availability and unfortunately we can’t guarantee that goods will be in stock. In the unlikely event your order is out of stock on our website we will let you know and you’ll have the choice to wait for the new batch, make another choice or accept a refund.
We reserve the right to discontinue any products at any time for any reason.
Prices for all products are subject to change without notice.

Product Information

I am not a medical or healthcare professional and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product. If you are unsure about the ingredients we use and have pre existing medical condition, then please seek advice from a medical professional.

Purchases and Payments

We accept the following payment methods:
• Stripe
• PayPal
• Card
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website.

Conditions

We reserve the right to refuse any order placed through our website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by resellers or distributors.

Returns

We love our soaps, bathroom botanicals and balms….we hope you will too. We check, inspect and hand pack all items ourselves before posting to make sure they’re perfect. If for any reason you are not happy then please let us know by emailing us at moc.o1718823996ohay@1718823996ngise1718823996dtfar1718823996clats1718823996aoc1718823996 and we will be more than happy to help.

The cost of returning the item to us is your responsibility. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Returned items should be unused and must be returned in original packaging with any references if applicable.

Lost Packages

We use Royal Mail to deliver our packages, and post 2nd class. Due to the current circumstances, please allow 10 days from the date of posting confirmation for your parcel to arrive. If you believe your order has been lost then please email moc.o1718823996ohay@1718823996ngise1718823996dtfar1718823996clats1718823996aoc1718823996 and we will contact you and look into what’s gone wrong.
We can’t be responsible for any packages that have been delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

Damaged Packages

If you have received a package that is damaged then you will need to contact us within 48 hours of delivery. All damage claims are dealt with on a case by case basis, please do not hesitate contact us at moc.o1718823996ohay@1718823996ngise1718823996dtfar1718823996clats1718823996aoc1718823996 if you have any issues.

Promotional Policy

Every now and then we offer customers promotions, these can include discounts, soap bundles and free delivery over £30. All promotions are limited to one use per basket/order.

Review & Comments

We are a small family run business and take great pride in producing high-quality natural soaps along with all the other goodies available to you. We also put every effort into ensuring that our products are packaged and prepared for every delivery with care. Our customers are able to leave reviews on our products, we are one of the good guys- if you have an issue please come to us before leaving a poor review, allow us the chance to make you happy. If we feel that a negative review is unfounded, untrue or just malicious we reserve the right to remove it.

Wholesale

We are able to offer our soaps and botanicals on a wholesale basis. They are also available in smaller sizes for Guest House, Airbnb and other lodgings.